1. All Sales on Digital Products Are Final

Every product offered by Affirmations For The Soul — including journals, planners, affirmation collections, letter sets, and any other digital download — is delivered to you instantly upon purchase. Because of the nature of digital goods, we do not offer refunds for change of mind, accidental purchase, or general dissatisfaction once a file has been downloaded.

This policy exists for a simple reason: unlike a physical product, a digital file cannot be returned to us once it has been delivered to your device. We ask that you review each product description carefully before completing your purchase so you know exactly what you are receiving.

2. Our 30-Day Customer Care Guarantee

While we do not offer refunds for change of mind, every purchase is backed by our 30-Day Customer Care Guarantee. Our customers are of the utmost importance to us, and we stand fully behind the quality and delivery of every product we sell.

If, within 30 days of your purchase, you experience any of the following, please reach out and we will take care of it personally:

• You did not receive your download link or file after purchase
• Your file is corrupted, incomplete, or will not open
• You received the wrong product or edition
• You were charged incorrectly or experienced a billing error
• You have any other genuine problem with your order that needs to be resolved

3. How to Reach Us

If you have any concern about a purchase, do not hesitate to contact us. We read every message personally and respond as quickly as we can. Please include your order number or the email address used at checkout so we can locate your purchase quickly and resolve the issue without delay.

4. Why We Built It This Way

We believe in being upfront. Digital products cannot be "returned" the way physical goods can, which is why general refunds are not available. But that does not mean you are ever left without support. If something genuinely goes wrong with your order, that is on us to fix — and we will.